What is a Customer Connection Platform?

Read about what Customer Connection Platform is and why DocDrag?

> What is a customer connection platform?
> 5 simple ways to improve customer connection in your business.

 

What is a Customer Connection Platform?

The customer is the heart of every business. Customers make it possible for you to start your business, grow it, and keep it. Connecting with customers is a key to making sure your business is a success. You wouldn’t be where you are today without your customers. You have learned a thing or two about connecting with customers. Knowing how to connect with customers makes it a lot easier for you to gain a loyal following at your small or big business. Customer satisfaction, customer onboarding, customer engagement, and customer retention are essential for the success of your business. Technology runs today’s businesses, which is one of the main reasons you need to look at the innovation in your business to be more connected with your customers.

Customers expect your business to use technology to make visiting your business, shopping, using and purchasing your products and services more convenient for them.

You can interact with customers easier than ever by using our Customer Connection Platform.


5 simple ways to improve customer connections in your business.

 

Website
Make sure you have a looking good website. Customers always look at your websites for basic information about your business. They want to see what time you’re open, what kind of products or services you offer, and your company’s contact information. In this article, “How to make a QR code for your website” you will read about using QR codes and shortlinks to empower the customers to access your website or your specific links about your services.

 

 

Social media

It is a great free way to connect with your customers which helps your business to attract customers, get customer feedback and build customer loyalty. you can increase your market reach, including international markets. Social Media help to develop your brand and increase traffic to your website.
Many different social media platforms let you reach out to customers or gain new customers.
You can connect with customers using Facebook, Twitter, Instagram, Pinterest, Tiktok, and Linkedin.

 

Product/Service Documents
Product or service documents are needed when you as an organization introduce new products or services. Typically the goal is to provide your customers with all the information and material that they need to experience success with your service or product. Next to the documents, Product training is very essential for your business and customer connection. In this article, “How to make QR code for product documents and training” you will read about a high-tech mobile learning approach by using QR codes and shortlinks and how to empower the customers to access the material they need at the point of need.

 

Events

Another wonderful way to connect with people is by arranging events. You can organize different sales or promotional events for your products or services. Your events can be organized at a specific place or can be even online to talk about your business.

Getting your business out there is a great way to connect with people. And, it lets them know what your business does if they want to make a future purchase.
For example, your community might have a festival. You could rent a booth and give free samples of your business’s product. That way, people can see what you offer, and it helps you connect with new people. Whatever the case may be, get your business out there to connect with customers.

 

Call/SMS/Email

Your customers have different options available to reach your company’s customer service department or representative, but many times, the choice is by the customer to use call, email, or send the SMS. Between a phone call, email, or SMS which channel is preferred by customers, and does one have a faster resolution time than the other?

Because the phone offers instant communication rather than delayed responses like email, the issue or question can be resolved immediately without sitting in an inbox to be opened. That creates higher customer satisfaction

and frees up your employees’ time to deal with other issues or tasks. Your business needs to provide all these options to your customers to contact you quickly.


Why Customer Connection Platform and DocDrag?

 

Now it is time to apply the innovation in your business to be more connected with your customers and improve customer satisfaction, customer onboarding, customer engagement, and customer retention on your business

 

10 main features of DocDrag to help your customers be more connected with your business. 

      1. Generate a Static QR code or Dynamic QR code for your website link 
      2. Generate a Static QR code or Dynamic QR code for your social media
      3. Generate a Static QR code or Dynamic QR code for your product documents and training
      4. Generate a Static QR code or Dynamic QR code for your events
      5. Generate a Static QR code or Dynamic QR code for your contact phone numbers and emails.
      6. Having generated shortlink for every QR codes
      7. Simply and efficiently combine all of them in one customer connection platform.
      8. Manage all your Dynamic QR codes and shortlinks in a single platform
  1. Advanced analyses and reporting based on the number of total and unique scans/visits (Daily, Weekly, and Monthly) and location (Country and City).
  2. Use your business Logo, Background image, and URLs for your platform

 

10 main reasons how DocDrag helps your business be more connected with your customers. 

  • Quick and simple access to website link 
  • Quick and simple access to all your social media via one QR code or Shortlink
  • Quick and simple access to all your product documents 
  • Simply and quickly promote your events with generated QR code and shortlink
  • A simple way for your customers to call your business phone numbers, or send an email via Qr code or shortlink
  • Save time and money with managing all your QR codes and short links in one single platform
  • Use the same Qr code or shortlink for different items and change it every day without reprinting the Qr codes
  • Generate a QR code and shortlink once, and define every day the resources behind it (e.g. weblink, files, documents, social media, events, phone number, and emails)
  • Monitor when and where your customers scan your Qr code and visit your short links, and be updated with automatic weakly and monthly reports.
  • Create a truly branded experience with a fully branded platform.

Benefits of Customer Connection Platform for different businesses

Here are some business examples to show you how our Customer Connection Platform can be applied to different businesses.

 

Customer Connection Platform For Consumer Electronics

 

QR code generator and Shortlink generator for Consumer-Electronics - DocDrag

Turn your product documents, files, and links into a simple page with QR code and shortlink access.

Quick access anytime and anywhere to product manuals, instructive videos, maintenance, and support documents for your consumers.

Read more…

 


Customer Connection Platform For Consumer Packaged Goods

 

QR code generator and Shortlink generator for Packaging-Good - DocDrag

Turn your product information, documents, files, and links into a simple APP with QR code and short link access

Quick and easy access anytime and anywhere to any files and links for your consumers.

Read more…

 


Customer Connection Platform For Publisher

 

QR code generator and Shortlink generator for publishers - DocDrag

Integrate digital components such as videos, music, audio, and documents into your books and e-books.

Characters come to life with audiobooks and videobooks through dialogue that can evoke anger, passion, compassion, and other emotions.

Read more…

 


Customer Connection Platform For Hotels & Resorts

 

QR code generator and Shortlink generator for Hotel & Resorts - DocDrag

Turn your documents, files, and links into a simple APP with QR code and short link access

Quick and easy access to any files and links for your guests at any place in your building.

Read more…


Customer Connection Platform For Restaurant

 

QR code generator and Shortlink generator for Restaurant - DocDrag

Turn your menus, files, and your Social media into a simple APP with QR code and short link access

Read more…

 


Customer Connection Platform For Car Dealers & Reseller

 

QR code generator and Shortlink generator for car dealers and reseller - DocDrag

Create an APP page for every vehicle and provide pricing, information, images, and your conditions in one QR code.

Provide digital components such as videos, files, images, and documents for your vehicles.

Read more…

 


Customer Connection Platform For Real Estate

QR code generator and Shortlink generator for real estate - DocDrag Platform

Create a page for every property and provide pricing, information, images, and your conditions in one QR code.

Provide digital components such as videos, files, images, and documents for your properties.

Read more…

 


Customer Connection Platform For Museums & Galleries

QR code generator and Shortlink generator for Museums and Gallery -DocDrag Platform

Create an APP page for every article and provide information and images in one QR code.

Provide digital components such as videos, files, images, and documents for your articles.

Read more…


Customer Connection Platform For Gyms & Wellness Studios

QR code generator and Shortlink generator for Gyms & Wellness Studios - DocDrag Platform

Quick access to equipment manuals, instructive videos, regulations, or any informative documents to be shared with the users.

Read more…


Customer Connection Platform For Personal Use or Any Businesses

AppMyFiles/links with QR code and Shortlink access - DocDrag Platform

 

Turn your documents, files, and links into a simple page with QR code and shortlink access

Create, design, and manage QR codes and shortlinks for your documents, files, and links and share them with others on a single platform.

Read more…


Customer Connection Platform For Enterprise

QR code generator and Shortlink generator for your entire organization - DocDrag Platform

From Development To Production, Sales & Marketing, Packaging, Delivery & Installation, And Customer Training
Quick And Secure Access To Your Files, Links, And Documents With QR Codes. Our vision is a future where frontline management and technical teams have all of the information that they need at their fingertips. No paper, no complex spreadsheets, no whiteboards. Everything is available wherever it’s needed, either on the production floor or remotely on any device.

Read more…

 


If it is enough for you to see how the Customer Connection Platform is important for your business, Contact us for more information and sign up for the free DocDrag trial.