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> What is a customer connection platform?
> 5 simple ways to improve customer connection in your business.
The customer is the heart of every business. Customers make it possible for you to start your business, grow it, and keep it. Connecting with customers is a key to making sure your business is a success. You wouldn’t be where you are today without your customers. You have learned a thing or two about connecting with customers. Knowing how to connect with customers makes it a lot easier for you to gain a loyal following at your small or big business. Customer satisfaction, customer onboarding, customer engagement, and customer retention are essential for the success of your business. Technology runs today’s businesses, which is one of the main reasons you need to look at the innovation in your business to be more connected with your customers.
Customers expect your business to use technology to make visiting your business, shopping, using and purchasing your products and services more convenient for them.
You can interact with customers easier than ever by using our Customer Connection Platform.
Website
Make sure you have a looking good website. Customers always look at your websites for basic information about your business. They want to see what time you’re open, what kind of products or services you offer, and your company’s contact information. In this article, “How to make a QR code for your website” you will read about using QR codes and shortlinks to empower the customers to access your website or your specific links about your services.
It is a great free way to connect with your customers which helps your business to attract customers, get customer feedback and build customer loyalty. you can increase your market reach, including international markets. Social Media help to develop your brand and increase traffic to your website.
Many different social media platforms let you reach out to customers or gain new customers.
You can connect with customers using Facebook, Twitter, Instagram, Pinterest, Tiktok, and Linkedin.
Product/Service Documents
Product or service documents are needed when you as an organization introduce new products or services. Typically the goal is to provide your customers with all the information and material that they need to experience success with your service or product. Next to the documents, Product training is very essential for your business and customer connection. In this article, “How to make QR code for product documents and training” you will read about a high-tech mobile learning approach by using QR codes and shortlinks and how to empower the customers to access the material they need at the point of need.
Another wonderful way to connect with people is by arranging events. You can organize different sales or promotional events for your products or services. Your events can be organized at a specific place or can be even online to talk about your business.
Getting your business out there is a great way to connect with people. And, it lets them know what your business does if they want to make a future purchase.
For example, your community might have a festival. You could rent a booth and give free samples of your business’s product. That way, people can see what you offer, and it helps you connect with new people. Whatever the case may be, get your business out there to connect with customers.
Your customers have different options available to reach your company’s customer service department or representative, but many times, the choice is by the customer to use call, email, or send the SMS. Between a phone call, email, or SMS which channel is preferred by customers, and does one have a faster resolution time than the other?
Because the phone offers instant communication rather than delayed responses like email, the issue or question can be resolved immediately without sitting in an inbox to be opened. That creates higher customer satisfaction
and frees up your employees’ time to deal with other issues or tasks. Your business needs to provide all these options to your customers to contact you quickly.
Now it is time to apply the innovation in your business to be more connected with your customers and improve customer satisfaction, customer onboarding, customer engagement, and customer retention on your business
Here are some business examples to show you how our Customer Connection Platform can be applied to different businesses.
Quick access anytime and anywhere to product manuals, instructive videos, maintenance, and support documents for your consumers.
Quick and easy access anytime and anywhere to any files and links for your consumers.
Characters come to life with audiobooks and videobooks through dialogue that can evoke anger, passion, compassion, and other emotions.
Quick and easy access to any files and links for your guests at any place in your building.
Provide digital components such as videos, files, images, and documents for your vehicles.
Provide digital components such as videos, files, images, and documents for your properties.
Provide digital components such as videos, files, images, and documents for your articles.
Create, design, and manage QR codes and shortlinks for your documents, files, and links and share them with others on a single platform.
If it is enough for you to see how the Customer Connection Platform is important for your business, Contact us for more information and sign up for the free DocDrag trial.
With DocDrag
Documents, files, and links are at the touch of your employees, partners, and customers.
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